Advisory services
We design, improve and look after your processes
The software gives you one governed home for your processes. If you want help filling it, improving what is in it, or keeping it current, our process consultants can do the work with you or for you.
Remote workshops for clients worldwide. On-site visits by arrangement.
01
Process design
Capture how your organisation really works, in BPMN 2.0, ready for review and approval.
02
Process improvement
Find where work stalls, redesign it, and align it with the business model it serves.
03
Process maintenance
We look after your process library: updating, reviewing and checking it on a schedule you choose.
01 · Process design
Get your processes out of people’s heads
Most organisations run on processes that live in a few people’s memories, old slide decks and outdated diagrams. We work with the people who do the work to capture how it really runs, and leave you with a process library your owners have approved.
A good fit when
you are preparing for an audit or certification, onboarding new staff, rolling out a new system, or simply have no reliable record of how work gets done.
What we do
- Workshops with the people who do the work and the managers who answer for it
- Map each process in BPMN 2.0, from a top-level process landscape down to detailed procedures
- Agree an owner for every process and the roles, systems and controls on each step
- Record the details that matter on each step, such as the system used, the responsible role or a target time
- Link the policies, forms and work instructions each step depends on
- Set up your folders, roles and review so the owners can approve the result
What you get
- A process library in Business Process Portal, reviewed and approved by your own owners
- A process landscape that shows how everything fits together
- Standard .bpmn files you own and can take anywhere
02 · Process improvement
Make the work flow better, and fit the business it serves
Once processes are visible, the problems usually are too: hand-offs that wait for days, checks done twice, work that is redone. We find them with you, design how the work should run, and make sure the new design supports how your business creates and delivers value.
A good fit when
costs or service levels are under pressure, you are growing or merging, launching a new product or channel, or a new system is about to change how people work.
What we do
- Review your current processes for delays, hand-offs, rework, duplicated controls and gaps
- Use your own figures where you have them, such as volumes, cycle times and error rates
- Look at the business model behind the processes: your customers, what you offer them, your channels, partners and the capabilities that matter most
- Design the improved process with you, and compare the options and their trade-offs
- Plan the change: what changes, for whom, in what order and how you will know it worked
What you get
- Current and improved process models side by side
- A short improvement case for each change: what it fixes, what it costs and who it affects
- A business model view that ties each process to the value it delivers
- A step-by-step plan for making the changes
03 · Process maintenance
We look after your processes, so they stay current
A process library is only useful while it is right. Systems change, people move on and rules are updated, and documentation quietly falls behind. With process maintenance we take care of your library for you, on a schedule we agree with you, so what people read is always the current, approved way of working.
A good fit when
you have no one in-house to look after your processes, you work in a regulated industry, or you have documented your processes once and want them to stay right.
What we do
- Keep your process library on your behalf, on your own Pro site or your hosted plan
- Update models and documents when systems, people, rules or regulations change
- Review every process with its owner, as often as you decide
- Check links, attributes, linked documents and approvals, and fix what is broken or out of date
- Track review dates and chase owners when a process is overdue
- Send you a report on the health of your library, whenever and as often as you want one
What you get
- A library that stays current and approved, without an in-house process team
- Health reports on your schedule: what changed, what was reviewed and what needs attention
- An audit-ready record of every review and approval
How we work with you
1. Tell us what you need
Describe your processes and what you want to change, and we will get back to you.
2. A proposal and a quote
We agree the scope, the people involved, the timeline and the price before any work starts.
3. Workshops by video call
We work remotely with your team, wherever you are. On-site visits can be arranged.
4. Hand-over or ongoing care
You get an approved library to run yourselves, or we keep looking after it with process maintenance.
Questions about our services
How much does it cost?
Every engagement is quoted after a first conversation, once we understand the scope. There is no charge to ask.
Do we need Business Process Portal?
We deliver the work in Business Process Portal, on your own Pro site or a hosted plan, so it is ready to review and publish. The models are standard BPMN 2.0 files, so you can also open them in other BPMN tools.
Can you work with our existing diagrams?
Yes. We import BPMN, Visio and draw.io diagrams and build on them rather than starting again.
Who owns the work?
You do, entirely. Every model, document, file and attribute we create or update for you belongs to your organisation. We provide the service; we keep no rights to the content and no copies of it after the work ends.
Talk to us about your processes
Tell us where you are today and where you want to be. We will come back with a proposal and a quote.